All products supplied by PROVISION SECURITY PRODUCTS PTY LTD come with a 12 month return to base warranty, unless otherwise specified on the product. All shipping and transport costs incurred in returning a product to PROVISION SECURITY PRODUCTS PTY LTD are the responsibility of the purchaser returning the product, unless by written agreement with the management of PROVISION SECURITY PRODUCTS PTY LTD. Any product returned for a warranty claim must be returned in its original packaging.
Warranty will be voided on any product found to have been incorrectly installed in an unsuitable or incorrect environment from original specification, the use of incorrect power source or any modification to a product from its original supplied form. Cameras supplied with a moulded power plug connection must be connected by a suitable power plug connection; any camera returned with a cut moulded power plug connection will void warranty.
Goods returned with no fault will incur a 15% restocking fee and must be returned in original packing undamaged, unless by written agreement with management of PROVISION SECURITY PRODUCTS PTY LTD.